The former Integrys Energy Group and its operating companies were recently acquired and now do business as WEC Energy Group. Suppliers and individuals seeking employment may use the links below to find information about working with Michigan Gas Utilities, Minnesota Energy Resources, North Shore Gas, Peoples Gas and Wisconsin Public Service.

News Releases

Peoples Gas

For Release: 09/03/2009

Peoples Gas Website and Integrated Voice Response System Receive High Rankings from Customers through E Source Rating Service

Chicago, IL – Peoples Gas, the natural gas utility company that serves approximately one million customers in the City of Chicago, recently received high rankings for its website and Integrated Voice Response (IVR) system from E Source, a company that provides independent research, advisory, and information services to utilities.

In E Source’s review of the 100 largest U.S. and Canadian websites, Peoples Gas’ website was ranked number 18, leaping from its 2007 ranking of 72 to place in the top quartile of rankings. E Source also ranked the top Interactive Voice Response call answering processes of electric and natural gas utilities. Peoples Gas was ranked 2nd in the Midwest and 8th nationally.

"Customer satisfaction has always been one of our key business priorities," said Mary J. Boettcher, vice president of Customer Relations, "It’s very gratifying to receive such high rankings from those who participated in the E-Source survey. As a result of the automated telephone system upgrades we have put in place this year, our customers are now able to reschedule service appointments and stop service orders, search for payment locations, create short-term payment arrangements and receive specific seasonal information."

The company said that it continues to enhance its recently completed redesign of its web site to improve both its appearance and navigation. Future projects will increase the features and improve the functionality of the Peoples Gas web ‘self-service’ capabilities as the company continues to evaluate and update its customer contact processes to ensure that they are efficient, customer-friendly and easy to navigate.

The web page rankings were compiled by a team of residential customers who used the top 31 Web and mobile features identified in a market research study to rank the utilities. The reviews were conducted between December 2008 and May 2009 and reviewers looked at such items as the home page, payment options, products and services, ease of finding the feature and ease of using/understanding feature, among others.

The company’s IVR system of pre-recorded messages guides callers to the appropriate employees who can assist them, if needed, and helps to avoid busy signals or long waiting periods.

About Peoples Gas

Peoples Gas is a regulated natural gas delivery company that serves 840,000 residential, commercial and industrial customers in the City of Chicago. The company is a subsidiary of Integrys Energy Group, Inc. (NYSE: TEG). For more information on Peoples Gas, visit the company’s web site: www.peoplesgasdelivery.com

About Integrys Energy Group, Inc.

Integrys Energy Group, Inc. (NYSE: TEG) is an energy holding company headquartered in Chicago, IL., with regulated subsidiary utilities in Illinois, Michigan, Minnesota, and Wisconsin, serving about 2 million customers. For more information, visit the company’s web site: www.integrysgroup.com

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