News Releases

North Shore Gas

For Release: 12/23/2010

North Shore Gas Provides Safety Message During Busy Holiday Season

Chicago, IL - North Shore Gas wants their customers to know that safety and reliability is at the forefront of the utility's mission when providing natural gas delivery service. To ensure that customers are engaging in safe practices while using natural gas, North Shore Gas is providing the following vital safety tips and encourages all customers to help us share this information by passing it on.

  • It's extremely important that residents have a working carbon monoxide (CO) detector as required by Illinois law in their homes and apartments. The presence of carbon monoxide detectors can save lives.

    Carbon monoxide is an odorless, colorless and tasteless gas and that can cause sickness and in some cases, death. Every year, especially during the winter months, we hear about residents becoming ill due to the possibility of breathing carbon monoxide fumes, or even dying from the effects of carbon monoxide poisoning.

    Carbon monoxide can come from inadequately burned fuel and improperly vented appliances which can include water heaters, furnaces, space heaters and boilers, ranges/stoves, clothes dryers, grills, fireplaces and portable generators. Residents should have their appliances checked, inspected and/or repaired by only a licensed or certified technician. Having an unqualified person connect, inspect or work on your appliances presents a safety hazard that not only puts your household at risk, but can pose a danger to your immediate community.

    If your carbon monoxide detector should sound an alert, you should leave the premises immediately, get to a safe location and call 911 first, then the North Shore Gas Emergency Number at 1-866-556-6002. For more information on CO safety, please visit
  • Whenever natural gas service has been disconnected, there are certain steps that must be taken before that service may be restored. It is the customer’s responsibility to make proper arrangements with their natural gas company for service reconnection. Recognize that tampering with natural gas services, meters or any other utility equipment can create a serious safety hazard and is illegal. Tampering with natural gas facilities can cause leaks and endanger not only those who tamper with the utility facilities, but also their neighbors and the community as well.

If you should come across any suspicious activity, including tampering, illegal hook-ups and/or the unauthorized moving of meters and service pipes, please call the North Shore Gas emergency number at 1-866-556-6002 and the gas theft hotline at 1-800-228-6770.

About North Shore Gas

North Shore Gas is a regulated natural gas delivery company that serves approximately 158,000 residential, commercial and industrial customers in 54 communities in Northeastern Illinois. The company is a subsidiary of Integrys Energy Group, Inc. (NYSE: TEG). For more information on North Shore Gas, visit

For More Information, Contact:

  • Bonnie Johnson (Media)
    Manager, Public Relations
    312-907-7333 (Cell)
  • Media Hotline