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News Releases

Michigan Gas Utilities Corporation

For Release: 05/15/2017

Customers, excavators urged to call ahead before digging this spring

Incidents of damage to natural gas equipment increasing

Putting a shovel into the ground without making the proper notifications is not only dangerous, but in violation of state law. Following a recent increase in underground pipes being struck and damaged, Michigan Gas Utilities strongly urges customers and professional excavators to call 811 at least three working days prior to any digging.

This year, there have been more than 50 incidents across the Michigan Gas Utilities service area in which underground natural gas equipment has been struck, a 13 percent increase as compared to the same time period in 2016. In the first week of May alone, there were at least three instances in which underground pipes were hit. Both residential customers and professionals have been responsible for damaging underground equipment.

Michigan state law requires all residents and businesses to notify MISS DIG, the state's one-call center for utility location services, at least three business days before they plan to dig. MISS DIG works with Michigan Gas Utilities and other utilities around the state to properly mark underground equipment at no charge. Residents and professionals still must follow state guidelines to avoid striking underground equipment after it has been marked.

Aside from violating state law, failing to notify MISS DIG prior to digging can lead to expensive repair costs, natural gas service interruptions and serious injury.

To request underground equipment be marked, contact MISS DIG by dialing 811 or visit To learn more about natural gas delivery equipment and how to stay safe around underground pipes, visit

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